Privacy Policy

1. Who We Are

Clínica Pêro LDA, located at Rua Alexandre Herculano n°7, 1º Esq, 1150-005 Lisbon, is a medical clinic dedicated to providing personalized, high-quality healthcare. We are responsible for our patient's data, and protecting their privacy is a priority for us. Our patient's data is processed transparently, securely, and in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national laws.

2. Personal Data We Collect

When you contact us by phone, email, or via website, we may collect the following personal data:

• Full name
• Email address
• Phone number
• Appointment details (e.g., medical specialty, reason for visit, preferred date)

We also use Plausible for statistical and performance purposes. This service may collect information such as IP address, approximate location, and browsing behavior.

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

• Scheduling and managing medical appointments
• Communicating with you to confirm or modify appointments
• Complying with legal and regulatory obligations, including those imposed by the Health Regulatory Authority (ERS)

4. Legal Basis for Processing

Data processing is carried out based on:

• Your consent, when you submit the appointment form
• Legal obligations, where applicable
• Legitimate interest of Clínica Pêro to improve its services and communication

5. Data Retention

Your personal data will be retained only for as long as necessary for the purposes mentioned above or until you withdraw your consent, unless a longer retention period is required by law.

6. Data Sharing

Clínica Pêro does not share your personal data with third parties except when legally required or necessary for service provision (e.g., IT service providers ensuring website security, under confidentiality and GDPR compliance agreements).

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Withdraw your consent at any time
• Lodge a complaint with the Portuguese Data Protection Authority (CNPD)

8. Contact

For any questions or to exercise your rights, please contact us at:

[email protected]

Clínica Pêro, Rua Alexandre Herculano n°7, 1º Esq, 1150-005 Lisboa

9. Changes to This Policy

Clínica Pêro reserves the right to update this Privacy Policy at any time. Any updates will be posted on this website with the revised date.

Revised in October 2025